Shipping policy

Reptiles, amphibians, tarantulas, and scorpions are all shipped via overnight delivery to your doorstep for a flat $49.99 regardless of how many animals are on your order. For example, if you order one turtle the shipping cost is $49.99, and if you order 100 turtles the shipping cost is still just $49.99. The quantity, weight, and species of animal is irrelevant.

***Please note that if a product is on sale and the customer is looking to order more than five of the product they are subject to an increase in shipping rates.

All of our live reptile, amphibian, and invertebrate order deliveries require a signature at the destination address (feeder orders do not). If no one will be available to receive the delivery, you can opt to have the package held for you at your local FedEx facility where you can pick it up directly.

We will e-mail you a tracking number once it becomes available to us on the evening your order is shipped (usually by 8pm EST). Orders placed on a Sunday, Monday, Tuesday, Wednesday, will be shipped the following day. If your order was placed on a Thursday, Friday, or Saturday, it will be shipped the following Monday.

Our boxes are packaged safely and securely by experts who have been shipping reptiles, amphibians, and invertebrates for many years.

We use insulated industry standard boxes packed with cryopacks, heat packs or ice packs depending on temperature or time of year.

Inventory Management

We work hard to keep our website fully updated with current reptile, amphibian, and invertebrate stock levels. However, there are times when we receive multiple orders for the same animal, or our website just does not get updated quickly enough. In either case, we will notify you if we are unable to fulfill your order.

Special Notes

We cannot deliver to P.O. boxes.

Shipment delays do occur infrequently, and you will be notified if this does take place, generally due to inclement weather.

Unfortunately, we do not ship internationally, which means no country outside the United States of America. We ship to every U.S. state except Hawaii. We do not ship to Canada.

There are no deliveries on major U.S. holidays such as New Year’s Day, Independence Day, Memorial Day, Labor Day, Thanksgiving, and Christmas.


Wildlife Laws

Each U.S. state has seemingly innumerable wildlife laws, and we do our due diligence in striving to adhere to each and every one. We will never knowingly ship reptiles, amphibians, or invertebrates in violation of any federal, state, or local law. Do your research before placing an order, and do not ask us to make an exception.

Cancellation Policy

Orders can be easily canceled prior to shipment. However, if  the package ships, the order cannot be canceled and no refund will be made. We will do all we can to work with you in these situations but there is a 10% restocking fee on all canceled orders.

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